Due to ongoing non-conformance with our cylinder return requirements, all cylinder returns must now receive prior approval before being accepted or processed. ISG only accepts returns of empty, refillable cylinders originally manufactured and sold by ISG. We do not accept:

  • Cylinders that are not empty
  • Cylinders sold by another company
  • Disposable cylinders
  • Cylinders that have previously contained flammable gases

Acceptance of non-conforming cylinders poses a risk to our hazmat certification and regulatory compliance. As a result, return requests will only be accepted from authorized distributors. Returns initiated directly by end users can no longer be approved.

Distributors: Please contact our customer service team at orders@isgases.com with the return details to request approval.

End users: Please contact your distributor to coordinate any return requests on your behalf.

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Terms and Conditions